FAQs

Frequently Asked Questions
What's the status of my order?
How do I return an item?
How do your clothes fit?
Does Natural Life conduct product safety testing?
Does Natural Life charge tax?
Does Natural Life ship to Canada?
Does Natural Life ship Internationally?
Will I be charged for an item if it does not ship?
What stores carry Natural Life products?
The site doesn't look right on my computer. Is something wrong?
What is your mailing address?

Product Information
The prices displayed on naturallife.com are quoted in U.S. Dollars and are valid and effective only in the United States. Prices may change at any time without notice.

Size Chart
We love to explore new fabrics and cuts in our apparel line and release new styles each season. The below size/fit summary provides some general guidelines as to fit. For more specific fit details, refer to the product-specific fit details below.

Tops/Tees (Note: tee fit differs by format. #livehappy, Boulder and Crochet tees are slimmer fit - order up if between sizes. Boho and Jersey tees are a more relaxed Misses fit and are true to size.)
Small (S): 0-4 Bust: 32-34
Medium (M): 6-8 Bust: 34-36
Large (L): 10-12 Bust: 36-38
X-large: 14-16 Bust: 38-40

Bottoms (Pants/Skirts) & Dresses:
S: 0-4
M: 6-8
L: 10-12

Lounge Pants & Lounge Shorts:
S/M: 2-4
L/XL: 6-8


TOPS:
Sleeveless Tassel Tunics:
A-line cut with a loose, swing fit. Hemline rests just below hips. Misses sizes S, M, L. Note: sheer fabric - pairs well with racerback camis.
3/4 Sleeve Tassel Tunics:
A-line cute with a loose, swing fit. Sleeves hit mid-wrist, hemline rests just below hips. Misses sizes S, M, L. Note: sheer fabric - pairs well with a camisole.
Tunics In A Bag:
Relaxed fit and so easy to wear. Lightweight crinkle fabric makes it the perfect travel top! Note: Narrow fit through shoulders and bust - if in doubt, size up.
Indie Print Tunics:
Relaxed fit, super-soft rayon in easy cut style. S/M (2-4); L/XL (6-8). Note: Narrow fit through shoulders and bust - if in doubt, size up.
Smocks:
Easy fit and great for layering. Note: Narrow fit through bust. Tie-dye styles are semi-sheer.
Ponchos:
Lightweight & easy to wear over anything. Wide neck opening can be worn as cowl neck or off-the-shoulder. One size fits most.

TEES:
Boho Slub Tees:
Flattering misses fit in relaxed A-line cut with shirttail hem that hits just below hips and rounded neckline. Arms hit just below elbows. Misses sizes S, M, L.
Boho Pima Tees:
True to size with a looser, swing fit - or as we like to say "boyfriend fit." Low neckline and raglan sleeves.
Jersey Tees: Generous cut, soft cotton jersey tee with hi-lo shirttail hem that hits just below hips. Longer arms hit at elbows. Misses sizes S, M & L.
Crochet Tees:
Slim silhouette, with a relaxed, easy fit and crew neck. Sleeves hit just below shoulders. Junior sizes S, M, L, XL. If in doubt, size up.
#livehappy Tees:
Fitted cut with a v-neck and slim fit, semi-cap sleeves. Hits at hip.
Festival Tees: Loose, swing fit. Hits just below hips.
Burnout Tees: Fitted cut hits just above the hip. We recommend sizing up for in-between sizes.
Boulder Tees:
Slim fit, hits just below hip. We recommend sizing up for in-between sizes.

GIRLS TEES:
Girls Boho & Jersey Tees:
Relaxed fit, wide round neck, short raglan sleeves hit just below shoulders. Youth sizes S, M, L. Fit true to size.
Girls Lilly & Grace Tees:
Relaxed fit, scoop neck, short raglan sleeves hit just above elbows. Youth sizes S, M, L.

PANTS & SHORTS:
Palazzo Pants:
Elastic waist, loose, wide-legged pants. Note: Cut long through legs - pair well with platform sandals.
Lounge Pants:
Elastic waist, straight cut at hips and flow cut through legs. Sizes S/M, L/XL fit most. If in doubt, size up. Note: Tie-dye styles are semi-sheer.
Lounge Shorts:
Elastic waist, wide cut through legs, hit mid-thigh. Sizes S/M, L/XL fit most. If in doubt, size up. Note: Tie-dye styles are semi-sheer.

SKIRTS & DRESSES:

Tie-Dye Short Skirts: A-line cut with wide waistband for custom fit. Hit just above knee. Misses sizes S, M, L fit true to size. All sizes 20.5" long.
Tie-Dye Maxi Skirts: Full-length A-line cut with wide waistband for custom fit. Hit below ankles. Misses sizes S, M, L fit true to size. All sizes 38" long. Note: Can be worn as maxi dresses, too!
Traveler Dresses: A-line, swing fit tank dress in Misses sizes S, M & L. Fitted bodice with flattering contrast seams. 5% spandex for perfect, true-to-size fit.


Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Product Safety
Your safety is important to us! Natural Life has its products tested by a third-party conformity assessment body to confirm their compliance with all applicable consumer product safety rules, including: the Consumer Product Safety Act; CPSIA; and CA Prop 65.


Ordering and Payment
Order Online
The most convenient way to purchase Natural Life is through naturallife.com. Shop a full line of products, create a wishlist, open an account to review your history and track your order. Please review your order before submission for accuracy.

Give Us a Call
800-884-3856
If you prefer to order offline, just give us a call. The Natural Life Customer Experience Team is available to place orders Monday – Friday, 8am to 5pm EST.

Natural Life Retail Locations
If you live in or near Jacksonville, Florida, we'd love to meet you at our flagship Natural Life Store at The St. Johns Town Center. We're also proud to partner with over 5,000 excellent retailers throughout the country and around the world. To find a Natural Life Retail Partner near you, please contact our Customer Experience Team at 800.884.3856.

Payment
All major credit cards are accepted. Visa, MasterCard, Discover and American Express. Items are charged to your credit card once the items ship.

Out of Stock Items
We do not currently offer backorders for our out of stock items. In the event an item's availability changes between the time you place the order and the time it is processed, you will not be charged for that item. Please contact us if you wish to know the availability of an item that is out of stock.

Sales Tax
Natural Life charges sales tax on all orders with billing or ship-to addresses in the states of Florida, Michigan, Georgia and North Carolina.

Order Confirmation
You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.

Order Status
If you have an online account, your order status is available upon log-in to your account. If you purchased as a guest, please enter your order number, last name and zip code or email address on our Order Status and Returns page.

Order Cancellation or Modification
We will do our best to accommodate your request to cancel or modify an order, but there may be instances where an order cannot be changed or cancelled once processed. It is important to contact our Customer Experience Team as soon as possible.

U.S. Ground Shipping
Natural Life currently charges a $5 flat rate for everyday ground shipping and handling for U.S. orders under $50. Orders over $50 qualify for free everyday ground shipping to U.S. addresses. In order to offer our $5 flat rate, all orders ship from our Jacksonville, Florida distribution center via USPS or the carrier of our choice. Most small packages ship via USPS. Rates are calculated based on order subtotal amount, before discounts. Discounts do not apply to shipping rates

Orders with ground shipping selected as the preferred method typically ship within 1 - 2 business days of processing. Orders placed over holiday weekends or during peak ordering seasons can take between 3 to 5 days to process. If you place your order outside of Natural Life's normal operating hours (Monday - Friday, 8:00 a.m. to 5:00 p.m. ET), your order will process on the following business day and ship as specified above. Once your order ships, please allow between 2 and 7 days for arrival.

Natural Life cannot ship orders to a P.O. Box. Please provide a street address for your Ship To address.

U.S. Expedited Shipping
For those customers needing expedited shipping, we are happy to offer two flat rate options:

2nd Day Air: $15
Next-Day Air: $25

Note: Expedited orders must be placed prior to 11:00 a.m. ET to ensure shipping within selected timeframe. Free everyday ground shipping does not apply to expedited shipping methods. Expedited shipping is only available to the 48 contiguous U.S. states.

Orders placed on National Holidays will be processed the next business day. Orders placed on Thanksgiving or Black Friday will be processed the following Monday.

Christmas Delivery Dates
Order by 12/16 to ensure Ground delivery by 12/24

Order by 11:00 a.m. 12/20 and choose 2nd Day Air to ensure delivery by 12/24
Order by 11:00 a.m. 12/23 and choose Next Day Air to ensure delivery by 12/24

Canadian Shipping
We offer standard shipping to Canadian addresses direct from our distribution center. Rates are calculated based on order subtotal amount, before discounts. Discounts do not apply to shipping rates. All Canadian orders ship ground via USPS or the carrier of our choice.

Rates for Canadian shipments are as follows:

Orders up to $49.99: $10
Orders $50 to $99.99: $15
Orders $100 to $149.99: $20
Orders $150 to 199.99: $25
Orders $200 and above: $30

Note: Rates include duties and handling fees.

International Shipping
We have partnered with Bongo International to service our international customers.

When you've finished adding items to your bag, click "My Bag" in the upper right corner of the page, go to your bag, then click the "Outside the U.S.?" button beneath the "Proceed to Checkout" button, and you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.

For more information or shipment inquiries, please contact Bongo Customer Service using the form on their contact page, or call their direct Customer Service line, 203-683-4894 Option 1.


Holiday Return Policy
RMAs for full priced items ordered during the 2013 holiday season can be submitted to our Customer Experience Team through January 10. Please refer to the RMA instructions explained in our Everyday Return Policy below. All sale-priced items are final sale

Everyday Return Policy
We hope you love the items you purchased from Natural Life!   If your item is damaged, defective or does not meet your expectations, please place a Return Merchandise Authorization (RMA) request online within 14 days of receipt.  

If you registered for a Natural Life account, log in to your account and select the order containing the product you wish to return. Click the "Return" link at the top of the order details page, and submit the form on that page. If you purchased items as a guest, please enter your order number on the page linked here, then access the RMA request form by clicking the "return" link at the top of the order details page. You can find the order number at the top of the order confirmation email you received when you placed your order, as well as in the third row under your ship-to address at the top left of your packing slip (called "Customer P/O"). All return requests must be made within 14 days of receipt.   

After you submit the RMA request, you will receive an email confirming the request was submitted. Within 1-2 business days, a Customer Experience Team Member will contact you via email with your approved RMA number. Please write your RMA number on your packing slip, then mail the product and packing slip back to our distribution center using the carrier of your choice. Please do not ship your product back to us until you've received your approved RMA number from our customer experience team member. Unauthorized returns and returns without an approved RMA number included on the packing slip will be refused. Please return items within 14 days of the RMA request approval. 

Note: Certain items as marked on www.naturallife.com are final sale items and not returnable.  All items marked with sale prices are FINAL SALE items.  RMAs will not be approved for sale items. Product must be in original packaging, unused, in new/original condition for returns to be accepted.

Please allow up to 14 days to process returns and issue a refund once Natural Life receives the returned product.

International Returns
Returns for International Orders placed through our international shipping partner Bongo International will be handled by the Bongo Customer Service team. Contact them via the form on their customer service page, or by calling their direct customer service line, 203-683-4894 Option 1.

In-Store Purchases
All online orders must be returned to the Natural Life office, not a store near you. All items purchased from a retail partner must be returned to that store according to their return and exchange policy.

Refresh Your Cache To See The Latest Look
We love to keep things fresh, and our website is no different! We frequently change graphics and product images on the site, but if you shop our site a lot, your computer browser may be storing older versions of the pages which don't display properly. To easily clear the cache on your PC, hold down the CTRL button (bottom left) and F5 (topmost row, 6th from the left) at the same time, and the page will reload without clearing your browser history. On a Mac, open Safari, choose Safari > Empty Cache from the menu, and click "Empty." On a phone, you can clear history from your settings. If you'd prefer not to clear all site history, navigate to the advanced menu, click "edit" and delete naturallife.com data. Then reopen your browser and type in our site address - the fresh images will load and display correctly.

Mailing Address & Contact Information

Our home office address is:

10475 Fortune Parkway
Building 200, Suite 210
Jacksonville, FL 32256

Toll-free: 800.884.3856 | Local: 904.241.0370
info@naturallife.com