FAQs
Frequently Asked Questions
Does Natural Life have a size chart?
Does Natural Life conduct product safety testing?
Does Natural Life charge tax?
Does Natural Life ship Internationally?
How will I know if my order has processed?
Will I be charged for an item if it does not ship?
What is the return policy?
How can I order a catalog?
What stores carry Natural Life products?
Product Information
The prices displayed on naturallife.com are quoted in U.S. Dollars and are valid and effective only in the United States. Prices may change at any time without notice.
Size Chart
Small: 0-4 Bust: 32-34
Medium: 6-8 Bust: 34-36
Large: 10-12 Bust: 36-38
X-large: 14-16 Bust: 38-40
S/M: 0-6
L/XL: 6-12
Festival Tees: Loose, swing fit. Hits just below hips.
Burnout Tees: Fitted cut hits just above the hip. We recommend sizing up for in-between sizes.
Baseball Tees: True to size with a longer length. We recommend sizing up for in-between sizes.
Jersey Tees: Women's fit - longer length and more room in the tummy.
Boulder Tees: Slim fit, hits just below hip. We recommend sizing up for in-between sizes.
Lounge Pants & Shorts: Elastic waist, straight cut at hips and flow cut through legs.
Festival Skirts: Elastic waist with A-line swing cut through hips. Falls just above knees.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
Product Safety
Your safety is important to us! Natural Life has its products tested by a third-party conformity assessment body to confirm their compliance with all applicable consumer product safety rules, including: the Consumer Product Safety Act; CPSIA; and CA Prop 65.
Ordering and Payment
Order Online
The most convenient way to purchase Natural Life is through naturallife.com. Shop a full line of products, create a wish list, open an account to review your history and track your order. Please review your order before submission for accuracy.
Give Us a Call
800-884-3856
If you prefer to order offline, just give us a call. The Natural Life Customer Experience Team is available to place orders Monday – Friday, 8am to 5pm EST.
Natural Life Retail Locations
If you live in or near Jacksonville, Florida, we'd love to meet you at our flagship Natural Life Store at The Avenues Mall. We're also proud to partner with over 5,000 excellent retailers throughout the country and around the world. To find a Natural Life Retail Partner near you, please contact our Customer Experience Team at 800.884.3856.
Payment
All major credit cards are accepted. Visa, MasterCard, Discover and American Express. Items are charged to your credit card once the items ship.
Out of Stock Items
We do not currently offer backorders for our out of stock items. In the event an item's availability changes between the time you place the order and the time it is processed, you will not be charged for that item. Please contact us if you wish to know the availability of an item that is out of stock.
Sales Tax
Natural Life charges sales tax on all orders shipped within the states of Florida and Michigan, or billed to a Florida or Michigan address.
Order Confirmation
You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.
Order Status
If you have an online account, your order status is available at www.NaturalLife.com upon log-in. If you purchased as a guest, please contact our Customer Experience Team to review your order status.
Order Cancellation or Modification
We will do our best to accommodate your request to cancel or modify an order, but there may be instances where an order cannot be changed or cancelled once processed. It is important to contact our Customer Experience Team as soon as possible.
Shipping
Natural Life currently charges a $5 flat rate for shipping and handling.
In order to offer our $5 flat rate, all orders ship from our Jacksonville, Florida distribution center via UPS Ground Service or the carrier of our choice. Most small packages ship via USPS.
Orders typically ship within 1 day of processing. If you place your order outside of Natural Life's normal operating hours, your order will process on the following business day and ship as specified above. Once your order ships, please allow between 2 and 7 days for arrival.
Natural Life cannot ship orders to a P.O. Box. Please provide a street address for your Ship To address.
International Shipping
Natural Life does not ship internationally at this time
Returns
We hope you love your items purchased from Natural Life. If you are not 100 percent satisfied, please place a Return Merchandise Authorization (RMA) request online within thirty days of receipt. Please return items within 30 days of RMA request. Any items returned to Natural Life without an RMA request will not be credited. Credit will not be given for worn or used product. Note: India Blankets are final sale items and not returnable.
If you registered for an account, view your account and select your order containing the items you wish to return and select Return. Please complete the return request within 30 days of receipt. Please allow up to 14 days to process return once item(s) is received by Natural Life. You will receive an email confirmation upon completion of the request. You can view your return status at any time. Once approved, a return shipping label will be available for print within your account
If you purchased items as a guest, view Orders and Returns and complete the return request within 30 days of receipt. Please allow up to 14 days to process return once item(s) is received by Natural Life. You will receive an email confirmation upon completion of the request. You can view your return status at any time. Once your request is approved a return shipping label will be available for print within your order status.
Please use your preferred shipping service provider to return items to:
Natural Life
Merchandise Return
10475 Fortune Parkway, Suite 210
Jacksonville, FL 32256
Refunds
A refund can take up to 14 business days to see the credit on your credit card statement after the Return Merchandise Authorization process is complete.
In-Store Purchases
All online orders must be returned to the Natural Life office, not a store near you. All items purchased from a retail partner must be returned to that store according to their return and exchange policy.
Catalogs
Catalogs are available for wholesale customers only. If you are a wholesale customer, please log-in to the wholesale site and fill out the catalog request form.
