Returns & Exchanges
Everyday Return Policy
We hope you love the items you purchased from Natural Life! If you are not 100 percent satisfied, please place a Return Merchandise Authorization (RMA) request online within 14 days of receipt.
If you registered for a Natural Life account, log in to your account and select the order containing the product you wish to return. Clink the "Return" link at the top of the order details page, and submit the form on that page. If you purchased items as a guest, please enter your order number on the page linked here, then access the RMA request form by clicking the "return" link at the top of the order details page. You can find the order number at the top of the order confirmation email you received when you placed your order. All return requests must be made within 14 days of receipt.
After you submit the RMA request, you will receive an email confirmation with your RMA number. A Customer Experience Team Member will contact you via email within 3 to 5 days with an approved RMA form to include in your package, along with a prepaid shipping label to mail your unwanted items back to our home office. Please do not ship your product back to us until you've received your return shipping label from us. Please return items within 14 days of the RMA request approval. Unauthorized returns and returns without a shipping label and an RMA number printed clearly on the box will be refused at Natural Life. Product must be in original packaging, unused, in new/original condition for returns to be accepted. Note: Certain items as marked on www.naturallife.com are final sale items and not returnable. All items marked with sale prices are FINAL SALE items. RMAs will not be approved for sale items.
Please allow up to 14 days to process returns and issue a refund once Natural Life receives the returned product.
International Return Policy
Returns for International Orders placed through our international shipping partner Bongo International will be handled by the Bongo Customer Service team. Contact them via the form on their customer service page, or by calling their direct customer service line, 203-683-4894, Option 1.
All online orders must be returned to the Natural Life office, not a store near you. All items purchased from a retail partner must be returned to that store according to their return and exchange policy.