What's the status of my order?
To check the status of your order, please click here: Order Status
Can I change my order after it's placed?
Unfortunately, we can't make any changes to your order after it's been submitted.
Does Natural Life conduct product safety testing?
Your safety is important to us! Natural Life has its products tested by a third-party conformity assessment body to confirm their compliance with all applicable consumer product safety rules, including the Consumer Product Safety Act; CPSIA; and CA Prop 65.
Does Natural Life charge tax?
Natural Life charges sales tax on all orders with billing or ship-to addresses in the states of Florida, Texas, Michigan, Georgia, North Carolina, and Illinois.
How much is Shipping within the U.S.?
U.S. Ground Shipping
Natural Life currently charges a $6.95 flat rate for ground shipping and handling for U.S. orders under $60. Orders over $60 qualify for free ground shipping to U.S. addresses. In order to offer our $6.95 flat rate, all orders ship from our Jacksonville, Florida distribution center via USPS or the carrier of our choice. Most small packages ship via USPS.
Orders with ground shipping selected as the preferred method typically ship within 1 - 2 business days of processing. Orders placed over holiday weekends or during peak ordering seasons can take from 5 to 7 days to process. If you place your order outside of Natural Life's normal operating hours (Monday - Friday, 8:00 a.m. to 5:00 p.m. ET), your order will process on the following business day and ship as specified above. Once your order ships, please allow between 2 and 7 days for arrival.
Natural Life cannot ship orders to a P.O. Box. Please provide a street address for your Ship To address.
Does Natural Life ship to Canada?
We offer standard shipping to Canadian addresses direct from our distribution center. Rates are calculated based on order subtotal amount, before discounts. Discounts do not apply to shipping rates. All Canadian orders ship ground via USPS or the carrier of our choice.
- Rates for Canadian shipments are as follows:
- Orders up to $49.99: $10
- Orders $50 to $99.99: $15
- Orders $100 to $149.99: $20
- Orders $150 to 199.99: $25
- Orders $200 and above: $30
Note: Rates include duties and handling fees.
Does Natural Life ship Internationally?
We have partnered with Bongo International to service our international customers.
When you've finished adding items to your bag, click "My Bag" in the upper right corner of the page, go to your bag, then click the "Outside the U.S.?" button beneath the "Proceed to Checkout" button, and you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.
Will I be charged for an item if it does not ship?
We do not currently offer backorders for our out of stock items. In the event an item's availability changes between the time you place the order and the time it is processed, you will not be charged for that item. Please contact us if you wish to know the availability of an item that is out of stock.
What stores carry Natural Life products?
If you live in or near Jacksonville, Florida, we'd love to meet you at our flagship Natural Life Store at The St. Johns Town Center. We're also proud to partner with over 5,000 excellent retailers throughout the country and around the world. To find a Natural Life Retail Partner near you, contact our Customer Experience Team at 888.483.7344.
The site doesn't look right on my computer. Is something wrong?
We love to keep things fresh, and our website is no different! We frequently change graphics and product images on the site, but if you shop our site a lot, your computer browser may be storing older versions of the pages which don't display properly. To easily clear the cache on your PC, hold down the CTRL button (bottom left) and F5 (topmost row, 6th from the left) at the same time, and the page will reload without clearing your browser history. On a Mac, open Safari, choose Safari > Empty Cache from the menu, and click "Empty." On a phone, you can clear history from your settings. If you'd prefer not to clear all site history, navigate to the advanced menu, click "edit" and delete naturallife.com data. Then reopen your browser and type in our site address - the fresh images will load and display correctly. If you are still experiencing issues with our website, please email firstname.lastname@example.org with specific details of your issue, including which browser you are using.
What is your mailing address?
How can we order and pay for Natural Life products?
The most convenient way to purchase Natural Life is through naturallife.com. Shop a full line of products, create a wishlist, open an account to review your history and track your order. Please review your order before submission for accuracy.
Give us a call
If you prefer to order offline, just give us a call. The Natural Life Customer Experience Team is available to place orders Monday – Friday, 8am to 5pm EST.
All major credit cards are accepted. Visa, MasterCard, Discover and American Express. Items are charged to your credit card once the items ship.
The prices displayed on naturallife.com are quoted in U.S. Dollars and are valid and effective only in the United States. Prices may change at any time without notice.
You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.
If you have an online account, your order status is available upon log-in to your account. If you purchased as a guest, please enter your order number, last name and zip code or email address on our Order Status and Returns page.
Order Cancellation or Modification
We will do our best to accommodate your request to cancel or modify an order, but there may be instances where an order cannot be changed or cancelled once processed. It is important to contact our Customer Experience Team as soon as possible.
What is Natural Life's Return Policy?
Everyday Return Policy
We hope you love the items you purchased from Natural Life! If your item is damaged, defective or does not meet your expectations, please place a Return Authorization (RMA) request online within 14 days of receipt.
If you registered for a Natural Life account, log in to your account and select the order containing the product you wish to return. Click the "Return" link at the top of the order details page, and submit the form on that page. If you purchased items as a guest, please enter your order number on the page linked here, then access the RMA request form by clicking the "return" link at the top of the order details page.
Within 1-2 business days, a Customer Experience Team Member will contact you via email with your approved RMA number. Boldly write your RMA number on both your packing slip and the outside of the return package/box. Mail the product and packing slip to the address shown on your packing list using the carrier of your choice. Note: Unauthorized returns and returns without an approved RMA number on the packing slip will be refused.
Please allow our team up to 14 days to process returns and issue a refund once we’ve received your returned item(s).
Terms & Conditions:
Online orders must be returned as indicated by the online instructions.
All return requests must be made within 14 days of receipt.
Sale items and items marked FINAL SALE are not returnable.
Product must be in original packaging, unused, in new/original condition.
All items purchased from the Natural Life Flagship Retail Store in Jacksonville, FL must be returned to that location.
All items purchased from a retail partner must be returned to that store and according to its return and exchange policy.
Note: Attempts to return online orders to the Natural Life Flagship Retail Store in Jacksonville, FL or any Natural Life retail partner location will be refused.
International Return Policy
Returns for International Orders placed through our international shipping partner Bongo International will be handled by the Bongo Customer Service team. Contact them via the form on their customer service page, or by calling their direct customer service line, 203-683-4894, Option 1.
All online orders must be returned to the Natural Life office, not a store near you. All items purchased from a retail partner must be returned to that store according to their return and exchange policy.