Everyday Return Policy
We hope you love the items you purchased from Natural Life! If your item is damaged, defective or does not meet your expectations, please place a Return Authorization (RMA) request online within 14 days of receipt.
If you registered for a Natural Life account, log in to your account and select the order containing the product you wish to return. Click the "Return" link at the top of the order details page, and submit the form on that page. If you purchased items as a guest, please enter your order number on the page linked here, then access the RMA request form by clicking the "return" link at the top of the order details page.
Within 1-2 business days, a Customer Experience Team Member will contact you via email with your approved RMA number. Boldly write your RMA number on both your packing slip and the outside of the return package/box. Mail the product and packing slip to the address shown on your packing list using the carrier of your choice. Note: Unauthorized returns and returns without an approved RMA number on the packing slip will be refused.
Please allow our team up to 14 days to process returns and issue a refund once we’ve received your returned item(s).
Holiday Return Policy
Any purchases made between Nov 1 and December 31, 2016 will be eligible for returns thru January 13. Simply visit our returns page here, then follow the onscreen instructions. Sale items and items marked FINAL SALE are not eligible for return.
Terms & Conditions:
Online orders must be returned as indicated by the online instructions.
All return requests must be made within 14 days of receipt.
Sale items and items marked FINAL SALE are not returnable.
Product must be in original packaging, unused, in new/original condition.
All items purchased from the Natural Life Flagship Retail Store in Jacksonville, FL must be returned to that location.
All items purchased from a retail partner must be returned to that store and according to its return and exchange policy.
Note: Attempts to return online orders to the Natural Life Flagship Retail Store in Jacksonville, FL or any Natural Life retail partner location will be refused.
International Return Policy
Returns for International Orders placed through our international shipping partner Bongo International will be handled by the Bongo Customer Service team. Contact them via the form on their customer service page, or by calling their direct customer service line, 203-683-4894, Option 1.
Sorry, but at this time we do not process exchanges.